Refund policy

Refund and Return Policy

At Spectrum Medical Diagnostics, Inc., we prioritize your satisfaction and safety. Our products, mainly rapid test kits, have specific guidelines for returns and refunds to ensure they meet safety standards.

How to Start a Return or Refund:

• Contact Us First: Before returning any product, please get in touch with us for an initial assessment. Not every product is eligible for a return or refund due to health and safety concerns. Please contact us for return within 14 days from the delivery date.
  
• Email: For queries, email us at info@spectrummdx.com with "Return/Refund Inquiry: [Your Order Number]" in the subject line.
  
• Phone: Call us at (866) 287-2425 with your order details ready.

Eligibility for Returns and Refunds:

Criteria: Returns and refunds depend on the type of product, its condition when returned, and how long ago it was purchased.
Process: If your return is approved, we'll help you through the steps. Refunds are issued via the original payment method.

Items Not Eligible for Return:

• Opened, used, or expired products cannot be returned or refunded.

Right to Refuse: We may refuse returns or refunds if the products don't meet our safety and quality standards.