Get in Touch with Us

📞
Call Us
Speak directly with our knowledgeable customer team, call us at (866)-287-2425. We’re available from Monday to Friday, 8:00 AM to 5:00 PM EST to answer all your inquiries and support your needs.
📧
Email Us
Prefer to write? Send us an email at info@spectrummdx.com. Our experts aim to respond to all emails within one business day. We look forward to assisting you with detailed responses to your questions.
🌐
Stay Connected
Follow us on LinkedIn and YouTube to stay updated with the latest news, updates, and offers from Spectrum MDX. Connect with us on LinkedIn and YouTube to be part of our growing community.

Contact us directly:

Frequently Asked Questions

Why work with Spectrum MDX?

We have become a recognized and reliable partner for high quality products, technologies and services. Our product and service portfolio offers more than 50 products—we strive to provide the highest quality diagnostic products in an ever changing healthcare market. All rapid POCT products are Health Canada licensed, and Spectrum MDX complies with all Health Canada regulations.

Our mission is to offer leading-edge, market specific screening technologies to various industries across Canada. Through treatment prevention services and education, we are committed to enhancing patient treatment and diagnosis for substance abuse in Canada. We are passionate about making a valuable contribution to Canada’s National Anti-Drug Strategy – one step at a time…

Partnering with us means receiving comprehensive solutions with access to a broad product menu designed to suit any screening program. Our goal is to translate technology into sustainable, healthy, and safe solutions that accelerate patient treatment & diagnosis, and help enhance clinical practices for better health outcomes. We are committed to fulfilling our part by offering excellence and integrity in all that we do.

Our brand exemplifies customer service. We attribute our success to maintaining a high standard of customer service and professionalism, and a passion for understanding industry trends.

We align our reputation and resources with QUALITY North American-made products.

Is it possible to customize a configuration?

Yes, we can fully customize your panel to include lower cut-off levels, adulteration tests, specialty tests such as Fentanyl, K2, Ketamine, Alcohol and much more.

Please contact us today to explore your options.

Can urine specimens be stored in the refrigerator or freezer?

Yes, but after some time, the drug compound in the specimen will begin to break down or metabolize. Specimens stored in a refrigerator will be stable for approximately 24 hours, and those stored in the freezer will be stable for 24-72 hours. It is strongly recommended that urine specimens be brought up to room temperature prior to performing a drug screen.

What is the accuracy of the product compared to that of a lab test?

Our products are 98-99% accurate in comparison to laboratory tests. The same chemistry and technology is used to manufacture rapid POCT tests.

What is your Refund & Return Policy?

At Spectrum Medical Diagnostics, Inc., we prioritize customer satisfaction while upholding the highest standards of safety and compliance in the distribution of our rapid test products. Due to the nature of these products, our refund and return policy is designed to align with industry regulations and ensure the integrity of our products. Please click here to review our Refund & Return Policy.

Is Spectrum MDX Licensed?

Yes, Spectrum Medical Diagnostics, Inc. is fully licensed to sell medical devices in Canada, adhering to all of Health Canada's standards with MDEL number: MDEL: 3171. Additionally, our drug test cups are FDA approved and CE marked, ensuring we offer high-quality and reliable products.